Who is the data controller?
Privacy is an important concern for everyone on the internet, and Gigvvy knows that Users (“You” or “Your) care about how your personal data/information is used and shared, and Gigvvy Science (“Gigvvy”) takes your privacy very seriously. You should also refer to our Terms and Conditions which govern your use of our Site and serve as a legal contract between Gigvvy and you. Gigvvy Privacy Policy also sets out how we collect, store and use information about you when you use or interact with Gigvvy.com (“Site” or “Sites”) and where we otherwise obtain or collect data about you. This privacy notice for the Site, any related mobile applications, platform, tools and comment and discussion facilities. The data controller is Gigvvy Limited.
How does Gigvvy collects information about you?
Gigvvy collects your email address when you register and any other information you provide in that email, including but not limited to, your name, telephone number, city, country, affiliation, and the information contained in any signature block in your email. We use this to send you the relevant email alert and updates that you have requested with the described frequency.
Gigvvy collects the following information when you register with the site; including but not limited to, name, address, organisation, city country, phone, affiliation, IP address, and email address. We use this to contact you to confirm registration, to identify you and provide our services, administration and to resolve issues through our help desk. Gigvvy also collects your phone number and any information provided to us during your conversation with us. Gigvvy will collect any information you provide to us in any postal communications that you send us.
Gigvvy use information you provided to enable you to post comments on the site, contact you to confirm registration, to identify you and provide our services, administration, to resolve issues through our help desk and investigatory purposes should the need arise.
Gigvvy also collects your information when you (but not limited to); submit, edit or review a manuscript via the Site or platform depending on whether you are Submitting Author or Editor or Reviewer; Register an account at Gigvvy, subscribe mailing lists or blog; attend an event hosted by Gigvvy; submit a Curriculum vitae; Follow, Like, comment, post, share or any interaction with Gigvvy social media accounts, including but not limited to Facebook, LinkedIn, Twitter, Medium, Youtube, and Slack; Make an enquiry, provide feedback or make a complaint over the phone, by email or on our Site; fill in a form, conduct a search, post content on the website, respond to surveys or use any other features of the website; contact us to enquire about, purchase, or subscript to our service; submit an application to a job vacancy; attend an interview or assessment; provide us with your contact details by email or over the phone;submit correspondence to us by post, email or via our Site.
What are the Information Gigvvy collect about you?
Gigvvy collects any information contained in any correspondence between you and Gigvvy. For example, if you contact us using any button from the site, including but not limited to, “Contact Us” or “Request demo” button via the Site or by email or telephone, we will keep a record of that correspondence.
Gigvvy use a Third-Party server to host the Site using Amazon Web Services (AWS). The server automatically logs the IP address you use to access the Site as well as other information about your visit, such as information requested, the pages accessed, your browser version and operating system, and the date and time of the request.
Gigvvy collects information that you upload or post to your Account, profile page, and/or any correspondence or interactions that you may have with other Users;
Gigvvy collects server logs to ensure server and Site remain secure. This includes denial of service attacks and other cyber attacks, the distribution of malicious code, analyzing log files to help identify and prevent unauthorised access to our network, by detecting unusual or suspicious activity. Gigvvy collects information related to your transactions with the Site, by phone or email, including the date and time, the amounts charged and other related transaction details.
Gigvvy use the information collected by Third-Party service provider to analyze how our website users interact with our website and its features. Gigvvy analyze the number of visits and unique visitors, the time and date of the visit, the location of the visit and the operating system and browser used. Gigvvy used these information to analyze daily active users and monthly active users.
Gigvvy collects basic contact information we request includes: name, phone number, email address, institutional role, affiliation, the role of authorship and ORCID ID. Gigvvy also collects your specialisms, employer, and past published papers. Additional information generated during reviewing process such as information about manuscripts you have reviewed, comments, dates of reviewing events, decisions you made, general correspondence, processing times, and acceptance rates. Gigvvy may also record your participation in activities such as conference calls, meetings and exhibitions. For promoting our services, Gigvvy use email address and affiliation, specialisms and preferences you have expressed about the type of information you wish to receive.
Gigvvy also collect certain information about how you use the Site and the device that you use to access the Site. These information include your device information, geographical location, IP address, browser type and version, the content of the request, the data transmitted by your browser, date and type of the request, date and time of the request, the volume of data transmitted, time zone settings, access status, HTTP status code, the search queries you make on the Site, language settings, time zone settings referral source, length of visit to the website, operating system and interface, number of page visits, and similar information. This information may be collected by a Third-Party analytics service provider on our behalf and/or may be collected using cookies.
Gigvvy collects your demographic information and may be supplied to Third-Party advertisers. Gigvvy may target online advertising to users on the basis of this demographic information, or on the basis of their past behavior on the site, but information about an individual user will not be passed on to an advertiser. Statistical anonymized usage information may be supplied to an institution for any user who accesses the Site as a result of any sponsorship by that institution.
How do Gigvvy use information about you?
Gigvvy uses your personal information to personalize the experience you have of the Site. This enables your details to be moved across the tools and Platform on the Site to accelerate the process of completing any information requirements and for market research. Gigvvy may use your personal information to contact you in response to any communication received from you, or award you a prize if you have won one through the site.
Gigvvy use a number of Third-Party services providers. Your information will be shared with these service providers where necessary to provide you with the service you have requested, whether that is accessing our website or ordering goods and services from us. These Third-Parties service providers, including but not limited to, the organisations that provide or support publication, billing, payment, customer relationship management systems, online data storage organisations, servers, analytics companies, social networks, customer acquisitions, and analytics services information. If you would like further information about the Third-Parties service providers, please contact us directly via This email address is being protected from spambots. You need JavaScript enabled to view it.. If Gigvvy, or substantially all of its assets, were acquired, personal information might be one of the assets that was acquired by a third party company. In that case, the personal information might be transferred and used by a third party in accordance with this notice.
How do Gigvvy collect your data from third parties?
In certain circumstances, Gigvvy will obtain information about you from certain publicly accessible sources, media publications, business directories, online customer databases, social media, and any websites from Internet. Gigvvy may receives information from Third-Parties providers, including but not limited to; Third-party marketing services providers that help us to refine and target our marketing communications. Gigvvy may collect personal information from IT support provider, website developer, and payment provider, bank, or other paid-for services; Your information will be collected through website security service partners about any misuse to the website, for example, the introduction of viruses, logic bombs, Trojans, worms, website attacks or any other material or action that is malicious or harmful; Social media plugin, by providing your social media account details you are authorizing that Third-Party Provider to share your information with Gigvvy; Recruitment agencies, employers, and referees: if you are a job applicant Gigvvy may contact your recruiter, current and former employers and/or referees to provide information about you and your application; Third-party service providers for basic research to find potential authors, editors and reviewers and carry out identity and compliance checks; Third-Party providers to verify information provided by you for Plagiarism check; Third-Party databases or websites to confirm your publication history to prevent duplicate submission. By providing your ORCID ID you are authorizing that Third-Party provider to display certain information about you in accordance with your ORCID account settings; Gigvvy may also receive information about you from individuals using our services, such as authors, Academic Editors, and reviewers invited to review a manuscript. User information will only be shared with third parties to provide services you have requested or authorized or with the explicit consent of the user.
Who do Gigvvy share the data with, and why?
User information will only be shared with third parties as necessary to complete a contract or to provide services you have requested or authorized or with the explicit consent of the user. Gigvvy shares your information and data with other editors and reviewers, and with organisations that help deliver services. In some cases, where you have consented, your name will be shown on a published manuscript that you have reviewed, and so will be public. Gigvvy may also share your personal information with entities for which we are acting as publishers such as sponsors, accounting services, societies, funders, production, editorial support, accounting systems and online data storage organisations, and other Third-Party service providers. Gigvvy only share data related to the payment of fees with tax authorities if necessary. These individuals and organisations are worldwide companies. Gigvvy may share your personal information with the Third-party services, including but not limited to, Institutions, website development and hosting services, editorial board, production, IT, system administration and security, quality assurance services, production, production editing, typesetting services, payment services, communication services, maps services, banking services, Reviewer Connect Services, plagiarism checking services, social media plugin services, printing services, marketing and advertising services, recruitment service providers, editorial and quality assurance services, production services, security services provider, legal, accountancy, auditing and insurance services and regulatory authorities, other professional advisers, relationship management, customer services, other publishers, prospective sellers and buyers of the business, and marketing parties. You agree Gigvvy share your personal information to any Third-Party services providers and that you consent to our sharing your information for marketing purposes.
How long will Gigvvy retain the data for?
Data related to a manuscript is retained as long as the rest of the manuscript data is retained. Data related to the payment of fees is retained for as long as required for legal and accounting requirements. Unsubmitted manuscripts are stored up to two years from your last update, or until you delete the data. Published manuscripts are stored indefinitely at both the original publisher as we as Gigvvy server, as they are part of the scientific and public record, and to fulfill our contract with you. The data related to a manuscript will be your basic contact data, review comments and discussions. Rejected manuscripts are stored up to five years to deal with appeals and re-submissions, and related business analysis.
Gigvvy will retain your information for as long as is necessary to provide you with the services that you have requested from us or long as we reasonably require to retain the information for our lawful business purposes, such as for the purposes of exercising our legal rights or where we are permitted to do; Gigvvy maintaining a data protection policy for, and delivering data protection training to our employees, and limiting access to your personal information to those in our company who need to use it in the course of their work; Gigvvy archive your email, articles, contents, paper, and comments, correspondence regularly and destroy information no longer required for our legitimate purposes; Gigvvy retain information on the server logs for up to two years to process aggregated and de-identified publication metrics; Gigvvy retain information relating to job applicants for a period of 6 months from an application decision; Gigvvy maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us.
Gigvvy stores your payment information when you place an order for goods and services. This information will be retained for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.
Gigvvy retains your profile account information for as long as you decide to maintain an account. Information related to authoring, reviewing, or editing a manuscript will be retained in accordance with our manuscript retention periods above. Spam and or fake accounts are subject to immediate removal. Gigvvy retains the information you used to sign up for our content alerts, newsletters, and or subscription for as long as you remain subscribed or if we decide to cancel the services.
In any circumstances, Gigvvy will retain your information for no longer than necessary, by taking into account the following; the levels of risk, cost and liability involved with us continuing to hold the information; the purpose and use of your information both now and in the future; the necessity to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future; how hard it is to ensure that the information can be kept up to date and accurate; whether we have any legal basis to continue to process your information; whether we have any legal obligation to continue to process your information; any relevant agreed industry practices on how long information should be retained; any relevant surrounding circumstances.
How does Gigvvy keep your information secure?
Giggvy takes the security of your personal information very seriously and stores and processes your personal information in accordance with applicable law. Gigvvy takes professional technical and organizational measures to secure your information and to protect it against unauthorized or unlawful use and accidental loss or destruction. Gigvvy only shars and providing access to your information to the minimum extent necessary, on a de-identified basis wherever possible, and subject to confidentiality restrictions where appropriate. Gigvvy using secure encrypted servers to store your information, Gigvvy verifies the identity of any individual who requests access to information prior to granting them access to information. Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet, you do so entirely at your own risk. Gigvvy cannot be responsible for any costs, loss of profits, expenses, damages, harm to reputation, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by internet.
Your rights to the data and information Gigvvy holds about you
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by email to This email address is being protected from spambots. You need JavaScript enabled to view it..
You may receive information which you have provided to us in a structured, commonly used and machine-readable format and the right to have that information transferred to another data controller; You may ask to erase your data if: the data is no longer necessary for the purpose for which originally collected or processed it; we have processed the personal data unlawfully; or you object to the processing of your data, and there is no overriding legitimate interest to continue this processing; You may request a copy of any personal data Gigvvy holds about you, and request to have any incorrect data corrected; You have the right to receive a copy of any information we hold about you in a structured, commonly-used, machine readable format; You may request access to your information and information related to our use and processing of your information; You have the right to ask us to limit or cease processing or erase information we hold about you in certain circumstances; You may request that we restrict our use of your information; You have the right to request that we correct or rectify any information that we hold about you which is out of date or incorrect.
Where we are processing your data on the basis of a legitimate interest, which applies to business analysis and planning, and promotional activities, you may object to us processing your data; You may also customise how we use your data for promotional purposes by visiting your preferences centre; You have the right to be informed of the ways in which we use your information, as we seek to do in this Privacy Policy; You may request the correction or deletion of your information; You may also ask us to stop processing your data in some specific circumstances: the data has been unlawfully processed and you oppose erasure and request restriction instead; you have objected to us processing your data and Gigvvy is considering whether our legitimate grounds override yours; you contest the accuracy of the personal data and we are verifying the accuracy; we no longer need the personal data, but you need us to keep it in order to establish, exercise or defend a legal claim.
You can withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Noted that if you withdraw your consent, this will not affect the lawfulness of Gigvvy use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
If Gigvvy could not identify you from such information, or if Gigvvy have insufficient information about you, the original or certified copies of certain documentation in order to be able to verify your identity is required before we are able to provide you with access to your information.Gigvvy may need to retain certain information for record-keeping and research purposes. Givvy may also need to send you service-related communications relating to your Account even when you have requested not to receive marketing communications.
To exercise your right, Gigvvy may need to request specific information from you to confirm your identity and to enable you to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. Gigvvy may also contact you to ask you for further information in relation to your request to speed up our response; You do not have to pay a fee to access your personal data, but Gigvvy may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Gigvvy may also refuse to comply with your request in these circumstances. Gigvvy will try to respond to all legitimate requests within one month. In some circumstances, it may take longer than one month if your request is complex or you have made a number of requests. In this case, we will notify you and keep you updated. To exercise these rights please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
How does Gigvvy use cookies?
Cookies allow Gigvvy to make the Site work more smoothly and seamlessly for users. In order to offer the best possible service to users, Gigvvy tracks the patterns of usage of pages on the Site. This allows us to identify the most popular pages, services, and allows us to monitor your use of the software and/or platform and simplify your use of the site. Cookies are small amounts of information in text files which the Site stores on the device you use to access the Site. For users who are logged in, the cookies allow them to move between pages and remain logged in. Gigvvy also use analytics cookies to allow a better understanding of how users use the site. Your browser stores information on your computer at a local storage.
Cookies do not necessarily identify you personally, but if you also log in to a service on our site (such as to leave an annotation, or to interact with the submission or payments systems) then they can be matched to an individual. The analytics cookies used for site usage monitoring only allow us to see anonymous and aggregated information. IP addresses might potentially identify individual users, but only when combined with other information, which we do not do. The interaction data is anonymous. Persistent cookies remain on your device until a set expiry date or until you delete them, for example: information about you and your preferences.
Gigvvy may also use Google AdWords from time to time remarketing service to advertise on third party websites (including Google) to those who have previously visited our site. This service uses cookies to enable third party vendors, including Google, to show our ads on sites across the internet. Gigvvy also uses Google Analytics to help Gigvvy understands how you use the Site so that Giggvy can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit. The information is depersonalized and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Gigvvy also use Mixpanel to understand our visitor and user traffic. Mixpanel is owned by Mixpanel Inc, and Mixpanel use the Analytics Services Information to compile reports on the activity on the Services for Gigvvy and the information is governed by the Mixpanel Terms of Use and the Mixpanel Privacy Policy. Gigvvy use Hubspot or Customerly for customer service. HubSpot uses cookies to track visitors and contacts. A small txt file will be left behind on a visitor's device when they come to the Site and that helps HubSpot identify them on future visits. Gigvvy may also use social sharing tools from, including but not limited to, Twitter, Facebook, Raddit, Telegram, and/orLinkedin, that may add cookies to allow you to participate in sharing articles or reading our latest tweets.
If you do not wish for cookies to be placed on your computer or any other device, you can change the settings on your browser or device to reject cookies. Alternatively, you can set your browser to refuse all cookies. The independent AboutCookies.org website contains detailed information on how to modify your browser settings. You acknowledge that if you do set your Internet browser to reject cookies, you may not be able to access all of the functions of the Site.
Gigvvy Sites may contain content and links to other sites that are operated by third parties that may also operate cookies. We don’t have the access and control these Third-party Sites or cookies and this Privacy Policy does not apply to them. Please consult the Terms and Conditions and Privacy Policy of the relevant Third-party Site to find out how that site collects and uses your information and to establish whether and for what purpose they use cookies. If you are still looking for more information please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..
Changes to this Privacy Policy
Although most changes are likely to be minor, Gigvvy may change its Privacy Policy from time to time, and at our sole discretion, to reflect changes in how we treat your personal information and data, to comply with legislation, improve the site or to institute good practice. Gigvvy will inform you of these changes by posting them to the Site. It is the User’s responsibility to be aware of changes posted on this Site. We encourage visitors and Users to check this page frequently for any changes and updates to its Privacy Policy. First published October, 2019.
